Guidance You Can Trust

Shipping is $10.00 within Ontario and Quebec, $14.00 for the rest of Canada, $22.00 to the USA, and $30.00 internationally. Free shipping is available within Canada on orders over $125.00.

As soon as your order ships, you'll receive a confirmation email with your tracking number. Delivery typically takes 1–3 business days. Use your tracking number to follow your package every step of the way.

Yes — we ship via Canada Post, which delivers to P.O. boxes. Simply enter your P.O. box as the shipping address at checkout.

Each order ships to one address. If you'd like to send products to multiple recipients, simply place a separate order for each address. Need help? We're happy to assist at info@kissesfromheaven.ca.

Yes! We ship to the USA for $22.00 and internationally for $30.00. Any customs duties, taxes, or import fees are the recipient's responsibility and may vary by country.

Shipping charges are non-refundable. If your order qualifies for a return, only the cost of eligible product(s) will be refunded — the original shipping fee is not included.

First, check your tracking number from your shipping confirmation email — delivery typically takes 1–3 business days. If it shows delivered but you haven't received it, check with neighbours or your building's mailroom. If your package appears lost or is significantly delayed, please contact us at info@kissesfromheaven.ca within two weeks of your expected delivery date and we'll resolve it right away.

Orders may be cancelled within 24 hours of placing your order.

After 24 hours, your order may already be processing or preparing for shipment and may no longer be eligible for cancellation.

To request a cancellation, please contact us as soon as possible at info@kissesfromheaven.ca.

We gladly accept returns of unused and unopened candles and soaps within 7 days of the shipping date.

To be eligible for a return:

• The item must be unused and unopened.
• The item must be in its original condition and packaging.
• Proof of purchase may be required.
• The return request must be made within 7 days of the shipping date.

Please contact us before sending anything back. We will provide return instructions.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we made an error with your order.

We carefully package every order before it leaves us. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can help make it right.

If the item was damaged during shipping or we made an error with your order, we will work with you to provide an appropriate replacement or resolution.

For hygiene and safety reasons, used or opened soaps and candles cannot be returned.

Sale or clearance items may also be final sale unless otherwise stated.

Once your returned item is received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to the original method of payment.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Reiki is a gentle Japanese energy practice that is often used to support relaxation, calm, and a sense of wellbeing.

At Kisses From Heaven, Reiki is part of our intentional creation process. Each product is prepared with care and intention as we create it.

Each product is thoughtfully prepared with Reiki and crystals as part of our intentional creation process. We bring mindful energy and intention to each product we make.

Crystals are selected to complement the intention of each product and are included as part of our spiritual and mindful approach to creation.

Our products are thoughtfully handcrafted in small batches with care and intention.

As a certified Reiki Master and Crystal Healer, I prepare the ingredients, crystals, and materials with Reiki before and during the creation process.

Each product is made with the intention of creating a meaningful experience for you.

Chakras are seven energy centres from ancient spiritual traditions. Each chakra is connected to different aspects of our emotional and spiritual experience.

You don't need to know anything about chakras to get started. Simply explore and see which one speaks to you.

The seven main chakras are:

• Root — Safety, stability, and grounding
• Sacral — Creativity, passion, and joy
• Solar Plexus — Confidence, strength, and personal power
• Heart — Love, compassion, and connection
• Throat — Communication, truth, and expression
• Third Eye — Intuition, clarity, and inner wisdom
• Crown — Spirituality, connection, and awareness

You can learn more about each chakra on our Understanding Your Chakras page.

If you're new to chakras, you can begin with the Root Chakra and work your way up to the Crown Chakra, just like a tree grows from its roots upward.

The Root Chakra represents grounding, safety, and stability. From there, you can explore each chakra as you move upward, ending with the Crown Chakra and its connection to spirituality and awareness.

You can also choose a chakra based on what you are feeling or what you would like to focus on. There is no right or wrong place to begin.

Start where you feel called, and explore at your own pace.

Not at all.

Our chakra candles are created for anyone who is curious about chakras, whether you're just beginning or already familiar with energy practices.

Start with the chakra that interests you and explore at your own pace.

Each Kisses From Heaven intention candle comes with a ritual card with simple instructions to guide you through your candle ritual.

It also includes a meaningful affirmation connected to the intention of your candle.

Our chakra candles include chakra information to help you learn more about the chakra connected to your candle.

Each Kisses From Heaven chakra soap comes with chakra information, a meaningful affirmation, and simple ritual instructions to help you create a mindful moment.

The instructions show you how to use your soap as part of a simple chakra ritual.

Begin by choosing an intention that feels meaningful to you.

Each Kisses From Heaven intention candle comes with a ritual card with simple instructions to guide you through your candle ritual. Your candle also comes with a meaningful affirmation connected to its intention.

Light your candle, take a few slow breaths, and focus on your intention. Read your affirmation aloud or quietly to yourself. You can also simply sit quietly and enjoy a few peaceful moments.

Your ritual can be as simple as a few minutes for yourself. There is no right or wrong way to do it.

Let your intention guide you.

Each Kisses From Heaven chakra soap comes with simple ritual instructions and an affirmation to help you create a mindful moment.

Before using your soap, hold it in the palm of your hand. Read the affirmation and set an intention for your ritual.

Wet your body with water and apply the soap generously. Work into a rich lather and rinse thoroughly with water.

Take a moment to breathe, reconnect, and enjoy your ritual.

Your daily shower can become a simple moment of intention and self-care.

An intention ritual is a simple moment where you pause and focus on something meaningful to you.

It could be lighting a candle, taking a few deep breaths, saying an affirmation, or simply sitting quietly.

There is no right or wrong way to create a ritual. The meaning comes from the intention you bring to it.

Absolutely.

The ritual instructions included with your product are there to guide you, but you can make your ritual your own.

You may follow the suggested ritual, create your own, or simply light your candle and enjoy a few quiet moments.

There is no right or wrong way to create a meaningful moment for yourself.

Absolutely.

You don't have to follow a ritual every time you light your candle. Sometimes, simply lighting your candle, enjoying the aroma, and taking a few quiet moments for yourself is enough.

Your candle can be part of a ritual, or it can simply bring a beautiful, calming moment into your day.

Absolutely.

You don't need to have experience with Reiki, crystals, chakras, or spiritual practices.

Our products are created to make these concepts simple and approachable. The natural aroma of our essential oil blends can create a calming and soothing atmosphere as you enjoy your ritual.

You also don't need to feel that you have to follow a ritual perfectly. Sometimes, simply lighting your candle, enjoying the aroma, and taking a few quiet moments for yourself is enough.

Explore what interests you, take what feels meaningful, and create rituals that fit naturally into your everyday life.

There is no right or wrong way to begin. Simply start where you are.